Customer Service

Glass is insured to arrive safely to your door. Once it is received and signed for, we are not responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care.

Customer-Service
 
 

What is your return policy?

If your glass was damaged in shipment or did not arrive as ordered, we will gladly replace the piece. Due to the custom nature of our business, we cannot accept returns on glass that was received in good condition and as specified on your order form.

Who is the carrier you use?

We currently use Fedex as our main carrier. For freight shipment we use common carrier freight service.

What is Freight Service?

Freight service means curbside delivery service which provides delivery of your item(s) to the curb at the end of your driveway. The item(s) will NOT be carried inside your home.

  • This service does not include set up or assembly of items or removal of packaging materials.
  • The delivery company will call you to schedule a delivery appointment.
  • Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt.
  • Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
  • A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.
 

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